Terms And Conditions

Kiwi Renta Box

Box Clever Rent or Buy

We Service
Auckland & Wellington Regions

Read more about us

Terms And Conditions

  1. Rental of Hired Goods

    1.1 The Rental Term is a maximum period of two (2) months.
    1.2 The Rental Term runs from the date the customer receives the Hire Goods until the day the Hire Goods picked up from the customer by KiwiRentaBox.
    1.3 The customer takes Possession of the Hire Goods immediately the Hire Goods are delivered to the Customer at the customer’s designated delivery address.
    1.4 If the customer wishes to extend the Rental Period beyond two (2) months additional charges will apply (see also clause 8.2 below).

  2. Bond

    2.1 The customer is required to pay a Bond for any Hire Goods rented from KiwiRentaBox.
    2.2 The Bond is payable at the time the customer makes payment to KiwiRentaBox for the Hire Goods.
    2.3 The Bond is refundable upon return of the Hire Goods in good usable condition (reasonable wear and tear is accepted) and subject to compliance with the Instructions for Care and Maintenance provided to the customer on delivery.
    2.4 The bond will be refunded to the customer by way of cheque on return of the Hire Goods to KiwiRentaBox subject to the Hire Goods being returned to KiwiRentaBox in accordance with clause 8.0 below.
    2.5 The customer agrees that KiwiRentaBox is entitled to deduct any Cancellation Fee, Product Replacement Charge and/or any other charge or fee incurred by the customer from that customer’s bond prior to any refund of the bond being made to the customer.
    2.6 In any event where a customer’s bond is insufficient to cover any Cancellation Fee, Product Replacement Charge and/or any other charge or fee incurred by the customer, the customer is bound to pay the balance due to KiwiRentaBox within 7 working days of any such charge or fee being incurred.

  3. Customer Obligations

    3.1 Upon taking Possession of Hired Goods, the customer agrees to:
    • maintain the Hire Goods in good usable condition; and
    • comply with and follow the Instructions for Care and Maintenance provided to the Customer at the time of delivery.
    3.2 The customer is responsible for all loss, theft and/or damage of or caused to the Hire Goods whilst the Hire Goods are in the customer’s possession.

  4. Orders

    4.1 KiwiRentaBox will accept orders over the telephone for Hire Goods and Packaging Goods, subject to stock availability during normal business hours on a Monday to Sunday.
    4.2 KiwiRentaBox will accept orders placed over the internet, subject to stock availability 24 hours a day.
    4.3 Should KiwiRentaBox be unable to meet an order placed over the internet for any reason whatsoever, KiwiRentaBox will contact the customer to advise of same and refund any payment made by the customer within 48 hours of the order being placed and payment being made.
    4.4 Any order by a customer for less than $150.00 will automatically incur a $25.00 delivery fee.

  5. Payment

    5.1 KiwiRentaBox will accept payment by direct internet transfer.
    5.2 KiwiRentaBox will only accept a Cash payment on Delivery by prior arrangement.
    5.3 KiwiRentaBox will NOT accept payment by way of cheque.

  6. Delivery of Hire Goods and Packing Products

    6.1 Upon delivery of the Hire Goods to the customer, the customer is required to examine the Hired Goods and acknowledge that the Hired Goods are received in good usable condition and that the Hired Goods are suitable for their intended use.
    6.2 Delivery is available only in the Auckland Region. KiwiRentaBox, at its discretion, may agree to deliver to a customer outside the Auckland Region by prior arrangement only.
    6.3 If neither the customer nor any person nominated by the customer to accept delivery of the Hire Goods and/or the Packaging Products is available at the designated delivery location at the scheduled delivery time, the order will be deemed to be cancelled and the customer will be charged a Cancellation Fee of $25.00.

  7. Cancellation

    7.1 The customer may cancel their order at any time free of charge up to 24 hours prior to the designated date of delivery.
    7.2 Any cancellation made later than 24 hours prior to the designated date of delivery will be charged a Cancellation Fee of $25.00.

  8. Return of Hired Goods

    8.1 All Hire Goods must be returned to KiwiRentaBox prior to expiry of the Rental Period (i.e. within two (2) months of the customer receiving the Hire Goods).
    8.2 If the customer wishes to extend the Rental Period beyond two (2) months the customer must contact KiwiRentaBox to arrange an extension of the Rental Period subject to additional charges (see also clause 1.4 above).
    8.3 All Hire Goods MUST be returned to KiwiRentaBox in good usable condition (reasonable wear and tear is accepted) and in accordance with the Instructions for Care and Maintenance provided to the customer on delivery.
    8.4 If any Hire Good is cut, ripped, written on, excessively marked, has had packing tape stripped from the surface and/or is damaged in any other way (reasonable wear and tear excepted), the Hire Good will be deemed to have been returned to KiwiRentaBox in other than good useable condition.
    8.5 The customer will be responsible for payment of a Product Replacement Charge for any Hire Good that is returned to KiwiRentaBox in other than good usable condition.
    8.6.1 The Product Replace Charge is charged on the following basis: $4.96 per Medium Box, $7.82 per Large Box and $18.00 per Wardrobe Box

  9. Price

    9.1 All prices are stated in New Zealand dollars (NZ$) and exclude Goods and Services Tax (GST).
    9.2 Prices displayed on KiwiRentaBox's website are subject to change without notice.
    9.3 Once an order has been accepted prices are fixed and any price changes will not be applied to orders already accepted.

  10. Disputes

    10.1 The customer agrees that any dispute or disagreement between a customer and KiwiRentaBox is to be dealt with and resolved directly between the customer and KiwiRentaBox by way of negotiation.

  11. Miscellaneous

    11.1 KiwiRentaBox has the right to modify these Terms and Conditions at any time.
    11.2 By placing an order with KiwiRentaBox the customer acknowledges that they have read and understood KiwiRentaBox’s Terms and Conditions and agrees to be bound by KiwiRentaBox’s Terms and Conditions.
    11.3 To the extent permitted by the law, KiwiRentaBox and its agents and employees will not be liable in any way for any loss, damage, costs or expenses suffered or incurred by the customer as a result of the use of KiwiRentaBox’s website, Hire Goods or Packing Products.

  12. Privacy

    12.1 Personal details entered when ordering products online will be used solely by KiwiRentaBox to process your order and will not be distributed.
    Receipt of these Terms and Conditions is acknowledged by the Customer: